Returns & Exchanges

At ScentBar Australia, we want you to be completely satisfied with your fragrance purchase. If you change your mind, you can return unopened and unused products in their original packaging within 30 days of delivery.

1

Check Eligibility

Ensure your fragrance or beauty product is unopened, unused, and in its original shrink-wrapped packaging to qualify for a return.

2

Contact Support

Email our customer care team with your order number and reason for return to receive a Return Authorization (RA) number.

3

Pack and Post

Securely pack your items to prevent damage during transit and send them back to our Melbourne warehouse using a tracked shipping service.

4

Receive Refund

Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing