Frequently Asked Questions

Everything you need to know about shopping with ScentBar Australia.

Are your fragrances 100% authentic?

Yes, absolutely. At ScentBar Australia, we guarantee that every fragrance we stock is 100% authentic and sourced directly from authorized distributors or the brands themselves.

How much does shipping cost within Australia?

We offer free standard shipping on all orders over $100. For orders under $100, a flat rate of $9.95 applies. Express shipping options are also available at checkout.

Can I return a perfume if I don't like the scent?

Due to hygiene and safety regulations, we can only accept returns on products that are unopened and in their original plastic wrapping. We recommend purchasing a sample size first if you are unsure of a scent.

How should I store my perfumes to ensure they last?

To maintain the integrity of your fragrance, store it in a cool, dark place away from direct sunlight and humidity. Avoid keeping bottles in the bathroom as temperature fluctuations can break down the scent molecules.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services including Afterpay and Klarna.

Do you offer international shipping?

Currently, ScentBar Australia only ships within Australia and New Zealand due to international postal regulations regarding the transport of alcohol-based liquids (perfumes).